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Complete &
Secure

A cloud contact centre solution that facilitates seamless collaboration and improves the experience of your customers.

Overview

Reliable, Simple & Secure
Reliable, Simple & Secure Ensure productivity of your team with a platform wide 99.99% uptime SLA and a unified toolset that eliminates app confusion.
Engaging & Collaborative
Engaging & Collaborative Boost employee engagement, collaboration and operational effectiveness for success.
Customer Centric
Customer Centric

Create better experiences for your team and customers. Have support for all interaction channels and utilise AI-powered, proactive self-service.

Adaptive Analytics
Adaptive Analytics Activate your business' potential with timely feedback, intelligent coaching and collaboration tools.
8x8 Voice for Microsoft Teams
8x8 Voice for Microsoft Teams An omnichannel contact centre integrated into Microsoft Team to simplify customer engagement workflows and ignite organisation-wide collaboration.
XCaaS Integrated Platform
XCaaS Integrated Platform Enjoy an unified and productive experience with your employees and customers. Contact centre, calls and collaboration all in one platform.
Omnichannel Routing

Connect Faster & Better

Stay ahead of changing customer expectations by intelligently delivering live services across voice and a complete array of digital channels with proactive service options.
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Intelligent Customer Assistant

Easy & Personalised Self-Service

Create positive first impressions that deliver results. With instant access to engaging conversations across any digital channel, customers can effectively self-serve.

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Team Workspaces

Increase Performance

Intuitive applications focused on the unique requirements of every contact centre role. Workflow driven interfaces consolidate the tools and information necessary to provide the ultimate customer experience into a single powerful user interface.

Self-Service
Contact Centre Analytics

Gain Insights & Visibility

Customisable reports minimise the effort required to manage and monitor your contact centre. Automatic notifications highlight the status of critical performance metrics and alert you to key trends, agent activities, and customer behaviour that can impact the overall experience.

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Workforce Engagement Management

Drive Your Results

Delivering great customer experiences means empowering your team with a powerful combination of tools that are built to save time and optimise results.
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Want To Get Started?

Let 8Wave make your business more effective.

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