--- title: 8Wave | Contact Centre description: A cloud contact centre solution that facilitates seamless collaboration and improves the experience of your customers. image: https://8wave.au/hubfs/Water%20Ripple-4.svg --- [Skip to content](https://8wave.au/8wave-unified-communications-cloud-telephony-0#main-content) Close - [Home](https://8wave.au) - [Solutions](https://8wave.au/8wave-solutions) - [Unified Communications & Cloud Telephony](https://8wave.au/8wave-unified-communications-cloud-telephony) - [Contact Centre](https://8wave.au/8wave-unified-communications-cloud-telephony-0) - [Business Intelligence & AI](https://8wave.au/8wave-unified-communications-cloud-telephony-0-0) - [Internet & WAN](https://8wave.au/8wave-unified-communications-cloud-telephony-0-1) - [Mobile Services & Signal Remediation](https://8wave.au/8wave-unified-communications-cloud-telephony-0-2) - [Infrastructure as a Service & Managed Services](https://8wave.au/8wave-unified-communications-cloud-telephony-1) - [Hardware & Hardware as a Service](https://8wave.au/8wave-unified-communications-cloud-telephony-0-2-0) - About - [History](https://8wave.au/8wave-history) - [Clients](https://8wave.au/8wave-clients) - Support - [Log a Service Request](https://8wave.au/8wave-support) - [Make a Payment](https://app.hubspot.com/payments/YwT7y6KfQ?referrer=PAYMENT_LINK) - [Resources](https://8wave.au/8wave-resources) - [Contact](https://info.8wave.au/8wave-contact-us) SEARCH [![8WAVE logo png-02-1-1](https://8wave.au/hs-fs/hubfs/8WAVE%20logo%20png-02-1-1.png?width=150&height=49&name=8WAVE%20logo%20png-02-1-1.png)](https://8wave.au?hsLang=en)[![8WAVE logo png-02-1-1](https://8wave.au/hs-fs/hubfs/8WAVE%20logo%20png-02-1-1.png?width=150&height=49&name=8WAVE%20logo%20png-02-1-1.png)](https://8wave.au?hsLang=en) - [Home](https://8wave.au) - [Solutions](https://8wave.au/8wave-solutions) - [Unified Communications & Cloud Telephony](https://8wave.au/8wave-unified-communications-cloud-telephony) - [Contact Centre](https://8wave.au/8wave-unified-communications-cloud-telephony-0) - [Business Intelligence & AI](https://8wave.au/8wave-unified-communications-cloud-telephony-0-0) - [Internet & WAN](https://8wave.au/8wave-unified-communications-cloud-telephony-0-1) - [Mobile Services & Signal Remediation](https://8wave.au/8wave-unified-communications-cloud-telephony-0-2) - [Infrastructure as a Service & Managed Services](https://8wave.au/8wave-unified-communications-cloud-telephony-1) - [Hardware & Hardware as a Service](https://8wave.au/8wave-unified-communications-cloud-telephony-0-2-0) - About - [History](https://8wave.au/8wave-history) - [Clients](https://8wave.au/8wave-clients) - Support - [Log a Service Request](https://8wave.au/8wave-support) - [Make a Payment](https://app.hubspot.com/payments/YwT7y6KfQ?referrer=PAYMENT_LINK) - [Resources](https://8wave.au/8wave-resources) - [Contact](https://info.8wave.au/8wave-contact-us) ![CC 2](https://8wave.au/hubfs/CC%202.svg) # Complete & Secure A cloud contact centre solution that facilitates seamless collaboration and improves the experience of your customers. ## Overview Reliable, Simple & Secure Reliable, Simple & Secure Ensure productivity of your team with a platform wide 99.99% uptime SLA and a unified toolset that eliminates app confusion. Engaging & Collaborative Engaging & Collaborative Boost employee engagement, collaboration and operational effectiveness for success. Customer Centric Customer Centric Create better experiences for your team and customers. Have support for all interaction channels and utilise AI-powered, proactive self-service. Adaptive Analytics Adaptive Analytics Activate your business' potential with timely feedback, intelligent coaching and collaboration tools. 8x8 Voice for Microsoft Teams 8x8 Voice for Microsoft Teams An omnichannel contact centre integrated into Microsoft Team to simplify customer engagement workflows and ignite organisation-wide collaboration. XCaaS Integrated Platform XCaaS Integrated Platform Enjoy an unified and productive experience with your employees and customers. Contact centre, calls and collaboration all in one platform. Omnichannel Routing ## Connect Faster & Better Stay ahead of changing customer expectations by intelligently delivering live services across voice and a complete array of digital channels with proactive service options. ![9](https://22334339.fs1.hubspotusercontent-na1.net/hubfs/22334339/9.svg) Intelligent Customer Assistant ## Easy & Personalised Self-Service Create positive first impressions that deliver results. With instant access to engaging conversations across any digital channel, customers can effectively self-serve. ![5](https://22334339.fs1.hubspotusercontent-na1.net/hubfs/22334339/5.svg) Team Workspaces ## Increase Performance Intuitive applications focused on the unique requirements of every contact centre role. Workflow driven interfaces consolidate the tools and information necessary to provide the ultimate customer experience into a single powerful user interface. ![Self-Service](https://22334339.fs1.hubspotusercontent-na1.net/hubfs/22334339/Self-Service.svg) Contact Centre Analytics ## Gain Insights & Visibility Customisable reports minimise the effort required to manage and monitor your contact centre. Automatic notifications highlight the status of critical performance metrics and alert you to key trends, agent activities, and customer behaviour that can impact the overall experience. ![11](https://22334339.fs1.hubspotusercontent-na1.net/hubfs/22334339/11.svg) Workforce Engagement Management ## Drive Your Results Delivering great customer experiences means empowering your team with a powerful combination of tools that are built to save time and optimise results. ![12](https://22334339.fs1.hubspotusercontent-na1.net/hubfs/22334339/12.svg) ### Want To Get Started? Let 8Wave make your business more effective. [Contact Us](https://info.8wave.au/8wave-contact-us?hsLang=en) [![8WAVE logo png-02-1-1](https://22334339.fs1.hubspotusercontent-na1.net/hub/22334339/hubfs/8WAVE%20logo%20png-02-1-1.png?width=150&name=8WAVE%20logo%20png-02-1-1.png)](https://8wave.au?hsLang=en) [tel:+611300361112](tel:+611300361112) 1300 361 112 [mailto:sales@8wave.au](mailto:sales@8wave.au) sales@8wave.au Level 1, Building 1, Suite 1.05, 3 Richardson Place, North Ryde NSW 2113 - [Solutions](https://8wave.au/8wave-solutions) - [Unified Communications & Cloud Telephony](https://8wave.au/8wave-unified-communications-cloud-telephony) - [Contact Centre](https://8wave.au/8wave-unified-communications-cloud-telephony-0) - [Business Intelligence & AI](https://8wave.au/8wave-unified-communications-cloud-telephony-0-0) - [Internet & WAN](https://8wave.au/8wave-unified-communications-cloud-telephony-0-1) - [Mobile Services & Signal Remediation](https://8wave.au/8wave-unified-communications-cloud-telephony-0-2) - [Infrastructure as a Service & Managed Services](https://8wave.au/8wave-unified-communications-cloud-telephony-1) - [Hardware & Hardware as a Service](https://8wave.au/8wave-unified-communications-cloud-telephony-0-2-0) - About - [History](https://8wave.au/8wave-history) - [Clients](https://8wave.au/8wave-clients) - Support - [Log a Service Request](https://support.abtcgroup.com.au/support/home) - [Make a Payment](https://app.hubspot.com/payments/YwT7y6KfQ?referrer=PAYMENT_LINK) - [Resources](https://8wave.au/8wave-resources) - [Contact](https://info.8wave.au/8wave-contact-us) ©️ 2024 8Wave Pty Ltd. All Rights Reserved. ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "North Ryde", "addressRegion" : "NSW", "postalCode" : "2113", "streetAddress" : "Suite 1.05, Level 1, Building 1 Riverview Business Park 3 Richardson Place" }, "knowsLanguage" : "en", "name" : "8Wave", "url" : "https://8wave.au/8wave-unified-communications-cloud-telephony-0" } ```