The 8WAVE Difference
8WAVE provides the full suite of telephony, peripherals, recording, transcription and analytics and mobile coverage remediation, network, and security management though our strong and diverse, national and international partner network. 8WAVE serves diverse array of clients across industries, including; corporate, hospitality, retail, automotive, emergency services, government departments, financial services and more.
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The Wave Advantage
With estimates showing around 12.4 billion telephone calls taking place each day
it has never been more important for organisations to keep records of all such interactions with customers.
Installing an efficient recording solution will ensure the delivery of the best possible customer service
as well as providing a layer of protection to rapidly resolve any possible dispute as to who said what during a call.
Gamification can also be implemented to give high performing agents the recognition and sense of achievement they need. The system helps to identify skills gaps and uses e-coaching to increase agent engagement and reduce churn.