ABTC Group provides the full suite of telephony, peripherals, recording, transcription and analytics and mobile coverage remediation, network, and security management though our strong and diverse, national and international partner network. ABTC Group serves diverse array of clients across industries, including; corporate, hospitality, retail, automotive, emergency services, government departments, financial and more. Contact ABTC Group to find out how we’re different.
The ABTC Group Difference
Industry background and knowledge of ABTC Group is backed by a 30 year telecommunications history — both in terms of operations and the extensive experience of its key Directors, and Senior Management Team. ABTC Group sales, operational and technical employees all have extensive experience in telecommunications and continue to receive ongoing training and development, as well as up to date product and service accreditation.
We contacted Tracy from ABTC Group as we wanted to move our company onto a VOIP system to increase workplace flexibility. We had tried another company and had a terrible experience with their platform and customer service. Tracy, Shamintha & Priyath have been super efficient at addressing and rectifying any issues we had to work out with 8×8 during set up and any issues since. All of us in the office love the 8×8 product. The phone calls are clear and the system is very intuitive. It can be used on a desktop or mobile which is very handy. Would definitely recommend using ABTC Group & 8×8.
Bec, Civil Fire
ABTC have been a complete breeze to deal with. I originally engaged them to set up a VOIP solution for a new business which they provided seamlessly and accurately. They deliver an immediate and experienced support team. Given my experience for the first office I have since moved my other two businesses over to them.
Kristy, FinSecure Finance
Thank you for your dedication to quality and the exceptional customer service that you deliver. The team always actively listens to our requests and responds with tailored solutions that meet our requirements in a timely manner. In the situations where unexpected changes occur, they have proven to be professional, flexible and support us to the full extent. We have had great experience using Poly headsets for our customer hub and look forward to continuing our partnership with the ABTC Group.
What a great find! In the myriad of telecommunications offerings out there the ABTC Group have really proven to be true to their word and at a cost effective price. From the beginning the team listened to our needs and guided us in choosing the best fit solution for our requirements, both initially and with room to further expand. Nothing was too difficult. Our choice of the 8×8 system has been excellent from the ease of setup and use to the accessibility of support when questions arise. For us the ABTC / 8×8 combination continually proves to be a great asset and in these unusual times, when the need to work from anywhere arises, it works seamlessly from wherever you are.
Caroline, Joseph Joseph
Thank you for assisting the Boral team in sourcing the Poly headsets for our contact centres Australia wide. The impacts of COVID brought many challenges to our business and the way we interact with customers. Allowing staff to work safely and remotely was crucial, ABTC was able to fulfil the request and source units in what was a difficult time to procure most items. Credit to Tracy and the team for tremendous efforts and support they have offered. I recommend the services and advice from ABTC.
Arjun is a great help, giving excellent advice and helping with our hardware requirements through the current global supply chain challenges.
Nick, Pilbara Ports Authority
ABTC Group has built unparalleled business partnerships with all its major suppliers. These relationships are central to ABTC Group’s ability to provide the most advanced technology solutions coupled with outstanding service to its clients. As a result of these strong relationships, ABTC Group has secured several exclusive arrangements with service providers and manufacturers.
Reputation and Reliability
ABTC Group has a well earned reputation within the industry for quality and reliability. In addition to having a diversified product portfolio and warehousing facility, and of course ample stock, ABTC Group also has a dedicated service division, which is unique in this industry.
ABTC Group’s reach is one of the strongest in Australia, with a network of over 2500 authorised resellers nationally. ABTC Group has extensive horizontal and vertical industry connections to ensure clients receive the optimal level of service and can remain assured that peripherals will be delivered via the quickest route.
ABTC Group prides itself on being customer focused, with a clear focus on trust, integrity, honesty and a high service level. Encouraging teamwork and customer satisfaction is a vital part of the company’s culture and Directors and Managers are all hands-on within the business.
Customer Service and Accessibility
ABTC Group delivers great customer service at all levels. Skilled salespeople, managers and the directors themselves are always available for our customers. Specially trained technicians are also available to take care of specific requests. ABTC Group has a strong philosophy — to offer a service no other company can provide.
Dedicated Service Development
ABTC Group has a unique dedicated service department. The department features fully equipped repair facilities in addition to state-of-the-art proprietary testing equipment. It’s staffed by trained technicians who are able to provide rapid post-sales support.
In addition to manufacturing and providing the Leader range of analogue phones, ABTC Group resells a vast range of the latest technology from some of the world’s leading telecommunication suppliers. The suite includes brand names such as ABTC Group, Polycom, ADDCOM, Jabra GN Netcom, Panasonic, Uniden, Clear One, Telstra, Konftel and Logitech.
ABTC Group has an environmentally conscious purchasing program. This requires assurances from its suppliers that all their products are lead-free and that packaging is environmentally biodegradable. It also is an active member of planet Ark, and complies with both state and local regulatory acts.
Let us put you on contact with one of our experienced and knowledgeable consultants.